Extending the life of products with sustainable maintenance solutions

In today’s competitive market, ensuring sustainability and extending product lifespans are more critical than ever. Together with our sister company Safenor, we are building maintenance and service processes tailored to each project and the specific needs of our customers.

Working with tender processes, service and maintenance play a vital role, particularly when it comes to prolonging product lifespans. Safenor has developed extensive experience in repairing and maintaining equipment for both the Norwegian and Swedish Armed Forces. Their expertise is a key component for Equipnor providing sustainable solutions.

With an extensive and highly equipped workshop, Safenor manages service and maintenance for everything from diving equipment to technologically advanced products.

“We understand the value of providing reactive and proactive maintenance services to ensure products perform optimally over time,” says Simen Farnes, Service Manager at Safenor. “It’s all about delivering sustainability, both economically and environmentally, by repairing instead of buying replacements”.

With significant expertise in maintenance and repairs, Safenor offers a wide range of services. “We handle everything from diving torches and breathing systems to advanced sewing and textile work,” Farnes explains.

Safenor’s mechanical department specialises in breathing systems and pressure testing bottles of all materials, as well as service on firefighting equipment and diving suits.”We repair approximately 800 diving suits every year,” says Farnes.

Safenor’s precision engineering expertise is certified across multiple areas. They are the only certified service provider for Suunto in Norway, handling Suunto watches annually for both professionals and private individuals. “We repair 300–400 Suunto watches each year,” says Farnes.

To maintain quality and levels of expertise, Safenor’s staff receive continuous training on new products and technologies.  “We adapt to among others, the products sold by Equipnor, continuously working to build expertise in new areas to ensure that maintenance and repairs are performed to a quality standard as close to the manufacturer’s as possible,” says Simen. One of the goals of new training courses is for Safenor to be educated and certified for a trainer role, enabling them to conduct further courses both externally and internally. This way, they can train customers to perform maintenance themselves, ensuring that the work is done correctly and efficiently.

In this context, Safenor also provides technical support, ensuring that customers receive answers to their inquiries as quickly as possible.

Customer relationships are highly valued by Safenor, fostering close and trusted collaboration. “Many of our customers rely on us to determine whether products should be repaired or discarded. We have a strict, precise control system that accurately reports the type of damage and the repairs performed. Our experience and expertise always determine whether repair or replacement is the best option,” Farnes explains. “We take pride in acting with integrity and professional competence to maintain this trust”.

Safenor’s focus on quality, sustainability, and customer satisfaction has made them a trusted partner for Equipnor and a key player in ensuring optimal product performance over time They are an indispensable partner in tender processes, helping us provide sustainable products with enhanced lifespans.